Patients & Family Bill of Rights and Responsibilities

Being a valued patient in the Dubai Health Authority, you and your family have the following rights:

  1. Fully understand and practice all your rights. If, for any reason, you don’t understand them, please contact customer relation once for any help including providing an interpreter (If any).
  2. Receive impartial care and respect of your personal values and beliefs from all staff without discrimination, according to DHA’s rules and regulations.
  3. Receive comprehensive medical care aiming at reaching proper medical diagnosis and treatment of your illness and/or your injury.
  4. Receive immediate care in emergency cases.
  5. Know the identity (name & specialty) of the physician responsible for your care.
  6. Receive comprehensive information about your diagnosis, proposed treatment, any changes in your health status and causes of such changes, alternative treatments, probabilities of treatment success or failure, therapy advantages and disadvantages, possible problems related to treatment and expected results of ignoring the treatment in a simple understandable manner.
  7. Have an interpreter (upon availability) if the language presents a barrier to understanding details of your comprehensive medical care.
  8. Give your written General Consent for treatment at DHA upon admission to the hospital / specialized center.
  9. Give your written informed consent before any surgery, minimally invasive procedure, anesthesia, transfusion of blood and blood products, or any other medical procedures that entail your written consent (according to DHA’s
  10. rules and regulations) after receiving all information that you may need. This must include the procedure benefits, available alternatives and all possible risks.
  11. Participate in your care decision-making. DHA encourages patients, parents or legal guardians to participate in planning and implementing the treatment with nurses and physicians.
  12. Obtain a medical report and a copy of medical test results from the Medical Records Section (upon your request), for which the hospital will charge you according as per DHA’s rules and regulations.
  13. Expect privacy during the performance of all examinations, procedures, and treatment at the hospital/specialized center, and DHA maintains confidentiality of all your information.
  14. Choose the treating team doctor (upon availability and upon operational needs).
  15. Refuse the treatment. Thus, the treating doctor must inform you of the medical consequences of your refusal. Accordingly, you shall sign a form with your decision.
  16. Refuse examination or follow-up of your treatment details by any person not directly responsible for your care. For persons who are not directly involved in your treatment, they must have your prior permission to attend your case
  17. discussion, examination and treatment.
  18. Be protected during treatment from any physical, verbal or psychological assault.
  19. Receive information from the treating doctor (in case you would like to donate any body organ) about donation process including advantages and potential disadvantages.
  20. Have a family member or guardian as an escort depending on your availability and your health status, as per DHA’s rules and regulations. However, due to medical reasons, certain units don’t allow this.
  21. Receive complete explanation of causes to be transferred to another care center, consequent obligations (financial and administrative – if any) and alternatives. Then, the hospital / specialized center management will make all necessary arrangements to obtain the alternate medical center’s approval to receive the referred patient before starting the transfer process.
  22. Receive – upon your request – an itemized bill explaining all charges regardless paid by yourself or by other sources.
  23. You have the right to suggest and complain on services through the following: Customer Relation Offers hospitals /specialized centers, eComplaint system or by calling this free number (800342).
  24. View your medical record under the supervision of the treating doctor or medical team staff, according to DHA’s rules and regulations.
  25. You have the right to get appropriate assessment and management of pain through well-known therapies and to get all necessary information in this regard.
  26. In case of any new scientific research conducted by DHA pertaining to your treatment, your doctor will inform you on all related issues including potential benefits and risks, therapeutic alternatives and medical research protocol details.
  27. If you are asked to participate in a medical research, you have the right to give a written consent or refuse. You also have the right to end your participation at any time for any reason. This will not compromise the quality of medical services provided to you.
  28. DHA is committed to provide terminally ill and dying patients with decent and compassionate care respecting their unique needs, according to DHA’s regulations.
  29. Get a second opinion within or out side the hospital/ center without fear of compromise to your care.

Being a valued patient in the Dubai Health Authority, you and your family have the following responsibilities:

  1. Respect the hospital’s / center’s rules and regulations.
  2. Show consideration for others and deal with other patients and staff with respect.
  3. Respect the privacy and comfort of other patients.
  4. Provide complete and accurate information about present complaints, past illness, previous hospitalization and treatment and any known drug allergy.
  5. Follow the treating doctor’s instructions.
  6. Hold the responsibility for refusing or not following the treatment plan, after being informed about the potential consequences of this decision
  7. Avoid delay in taking appointment from the Appointment Office/ Medical Records Section, as soon as it is requested by the doctor.
  8. Attend the appointment on time. If you want to cancel it, inform the Appointment Once 48 hours in advance.
  9. Respect the priority given to emergency cases.
  10. Observe safety regulations including the no-smoking policy, maintaining the cleanliness of the place, hand hygiene etc…
  11. Ensure that financial obligations due for DHA are fulfilled promptly (if any).
  12. Give requested samples and attend medical check up on time.
  13. Avoid bringing valuable personal belongings to the hospital/specialized center. The hospital/specialized center will not be held responsible for loss of/damage to such belongings. However; in emergency cases, you must notify nurses and give them these valuables in the presence of the hospital/specialized center’s security staff against duly special forms. You must keep a copy of this form and verify recipient’s oficial identity. The hospital/specialized center
  14. management is not responsible for any consequences resulting from non-adherence to above instructions.

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